{"xsrfToken":"5840340adca62530370667b78ece1b58ef2dc9ef_lout","branding":{"id":"1","key":"cs","name":"Case Manager Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/7","theme":{"headerBGColor":"#662d91","headerLinkColor":"#ffffff","headerLinkHoverColor":"#8241b5","headerLinkHoverBGColor":"#8241b5","headerBadgeColor":"#8241b5"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Chameleon Software Support and Sales Portal","sharedPortalName":"Support and Sales Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Chameleon Software Support and Sales Portal","sharedPortalName":"Support and Sales Portal","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Chameleon Software Support and Sales Portal","sharedPortalName":"Support and Sales Portal","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#85009c","helpCenterTitleColor":"#fdfdfd","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10101,"serviceDeskId":1,"name":"Case Manager Support","description":"<p>Submit a support request.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"53","name":"Custom Reports","descriptionHtml":"<p>Modify or Create a custom report. Please view help on creating a specifications sheet for custom reports at <a href=\"http://www.casemanager.biz/custom-report-specification.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://www.casemanager.biz/custom-report-specification.html</a></p>","callToAction":"Custom Reports","introHtml":"<p>Would you like a custom report coded?</p>","icon":10632,"iconUrl":"https://casemanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[7],"key":""},{"id":"91","name":"DECOM","descriptionHtml":"","callToAction":"DECOM","introHtml":"<p>Decommissioning Request</p>","icon":10632,"iconUrl":"https://casemanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[7],"key":""},{"id":"96","name":"Development","descriptionHtml":"","callToAction":"Development","introHtml":"","icon":10632,"iconUrl":"https://casemanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[24],"key":""},{"id":"93","name":"Integration","descriptionHtml":"","callToAction":"Integration","introHtml":"","icon":10632,"iconUrl":"https://casemanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[24],"key":""},{"id":"99","name":"Promotion","descriptionHtml":"","callToAction":"Promotion","introHtml":"","icon":10632,"iconUrl":"https://casemanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[24],"key":""},{"id":"37","name":"Report a \"Defect\"","descriptionHtml":"<p>Answers to most of your queries can be found on our awesome help site <a href=\"http://help.casemanager.biz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://help.casemanager.biz</a></p>","callToAction":"Report a \"Defect\"","introHtml":"<p>Found something defective?</p>","icon":10650,"iconUrl":"https://casemanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10650","groups":[7],"key":""},{"id":"38","name":"Request a \"Feature\"","descriptionHtml":"<p>Answers to most of your queries can be found on our awesome help site <a href=\"http://help.casemanager.biz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://help.casemanager.biz</a></p>","callToAction":"Request a \"Feature\"","introHtml":"<p>Have an idea on how we can improve?</p>","icon":10672,"iconUrl":"https://casemanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[7],"key":""},{"id":"94","name":"Scripting","descriptionHtml":"","callToAction":"Scripting","introHtml":"","icon":10632,"iconUrl":"https://casemanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[24],"key":""},{"id":"95","name":"Server","descriptionHtml":"","callToAction":"Server","introHtml":"","icon":10632,"iconUrl":"https://casemanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[24],"key":""},{"id":"32","name":"Support Request","descriptionHtml":"<p>Answers to most of your queries can be found on our awesome help site <a href=\"http://help.casemanager.biz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://help.casemanager.biz</a></p>","callToAction":"Support Request","introHtml":"<p>Are you having technical issues with Case Manager?</p>","icon":10640,"iconUrl":"https://casemanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10640","groups":[7],"key":""},{"id":"98","name":"System Reviews","descriptionHtml":"","callToAction":"System Reviews","introHtml":"","icon":10632,"iconUrl":"https://casemanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[24],"key":""},{"id":"97","name":"Training","descriptionHtml":"","callToAction":"Training","introHtml":"","icon":10632,"iconUrl":"https://casemanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[24],"key":""},{"id":"105","name":"Internal Service Request","descriptionHtml":"","callToAction":"Internal Service Request","introHtml":"","icon":10765,"iconUrl":"https://casemanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10765","groups":[],"key":""},{"id":"102","name":"Issues Pending Urgent Fix","descriptionHtml":"","callToAction":"Issues Pending Urgent Fix","introHtml":"","icon":10632,"iconUrl":"https://casemanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Technical Support"},{"id":24,"name":"Professional Services"}],"orderMapping":{"12":[37],"13":[38],"24":[94,95,97,96,93,98,99],"7":[32,38,37,53,91]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"Submit a request online!","userLanguageMessageWiki":"<p>Your request will be assigned to the next available agent and we will get onto it ASAP!</p>\n<p><a href=\"https://www.youtube.com/watch?v=HnJ-p3LcUoQ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How to manage your support tickets?</a></p>","defaultLanguageHeader":"Submit a request online!","defaultLanguageMessage":"Your request will be assigned to the next available agent and we will get onto it ASAP!\n\n[How to manage your support tickets?|https://www.youtube.com/watch?v=HnJ-p3LcUoQ]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YmYwYmE3Zi0xNzRmLTRhMWMtYmQ3ZS0xYjFmZWY1YWZmZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0MzkwNzksIm5iZiI6MTc0MzQzNzg3OX0.aqul4cIWnq7j0IYrZ8JNipWVhnB_nyvfuBF92FRd-F8","targetCollection":"upload-project-10101","endpointUrl":"https://api.media.atlassian.com","clientId":"5bf0ba7f-174f-4a1c-bd7e-1b1fef5afff2","tokenDurationInMins":20}},"reqCreate":{"id":97,"projectId":10101,"form":{"name":"Training","descriptionHtml":"","callToAction":"Training","intro":"","instructions":"","icon":10632,"iconUrl":"https://casemanager.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/97","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/97","calendarParams":{"firstDay":1,"date":"2025-04-01T03:17:59+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YmYwYmE3Zi0xNzRmLTRhMWMtYmQ3ZS0xYjFmZWY1YWZmZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0MzkwNzksIm5iZiI6MTc0MzQzNzg3OX0.aqul4cIWnq7j0IYrZ8JNipWVhnB_nyvfuBF92FRd-F8","targetCollection":"upload-project-10101","endpointUrl":"https://api.media.atlassian.com","clientId":"5bf0ba7f-174f-4a1c-bd7e-1b1fef5afff2","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=casemanager","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5840340adca62530370667b78ece1b58ef2dc9ef_lout","baseUrl":"https://casemanager.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://casemanager.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"131457280","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5bf0ba7f-174f-4a1c-bd7e-1b1fef5afff2","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"61ba95093e614a5e9a5847a37f3e8bf1","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}